Terms of Service
Last updated: May 13, 2024
Welcome to MoshiMoshiApp.com, a website owned and operated in California by Miamii Entertainment LLC. MoshiMoshiApp.com is a social media website and web application wherein content creators provide pay-per-minute voice call services and facilitate such services through the platform. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.
I. Acceptance of Terms
By accessing or using our website, you agree to be bound by these terms of service, as well as any additional terms and conditions that may apply to specific sections of the website or to products and services offered through the website.
II. Age Restriction
You must be at least 18 years old to access or use our website. By accessing or using our website, you represent and warrant that you are at least 18 years old.
III. Content
Our website may contain adult-oriented content, including but not limited to explicit language, erotic images, erotic audio recordings, and erotic conversations. By accessing or using our website, you acknowledge and agree to the nature of the content provided.
IV. User Accounts
Some features of our website may require you to create a user account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
V. Payments
Some products or services offered through our website may require payment. By purchasing products or services through our website, you agree to pay all applicable fees and charges. Payments are processed securely through [Payment Processor Name], and we do not store or have access to your payment information.
VI. Prohibited Conduct
You agree not to engage in any of the following prohibited activities:
- • Violating any applicable laws or regulations
- • Posting or transmitting any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable content
- • Harassing or stalking other users
- • Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity
- • Interfering with or disrupting the operation of our website or servers
- • Attempting to gain unauthorized access to any portion of our website, user accounts, or systems
- • Engaging in or facilitating any form of human trafficking, exploitation, or abuse. This includes, but is not limited to, recruiting, harboring, transporting, providing, or obtaining individuals for the purpose of exploitation through coercion, fraud, or force.
VII. Intellectual Property
All content featured on our website, encompassing textual material, graphical elements, logos, images, audiovisual clips, and excluding user-generated content, is the property of Miamii Entertainment LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.
VIII. Disclaimer of Warranties
Our website is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free, or that any defects will be corrected.
IX. Limitation of Liability
In no event shall Miamii Entertainment LLC or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website.
X. Indemnification
You agree to indemnify and hold harmless Miamii Entertainment LLC and its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of our website or violation of these terms of service.
XI. Changes to Terms
We reserve the right to modify or amend these terms of service at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new terms.
XII. Governing Law
These terms of service shall be governed by and construed in accordance with the laws of California, without regard to its conflict of laws principles.
XIII. Refund and Return Policy
a. Refund Eligibility: We strive to provide a satisfactory experience to all of our users. Refunds may be issued on a case-by-case basis from our merchant processor.
b. Refund Process: To request a refund, please contact our customer support team at support@moshimoshiapp.com.
c. Return Policy: By engaging in our services, you acknowledge and agree that all sales are final. Due to the intangible and bespoke nature of the services we provide, we do not offer returns or exchanges once the service has commenced or been completed.
IXV. Chargeback & Fraud Policy
By making a purchase on MoshiMoshiApp.com, you agree to abide by our chargeback and fraud policies. These policies are made to ensure the protection of both our business, merchant processor, users, and content providers.
a. We only charge for wallet credits in the increments of $10, $20, $50, or $100. Upon purchase of wallet credits, “Moshi Moshi” will show on your credit card statement and you will see the purchased credit immediately added to your wallet. Insufficient wallet funds will disable you from making or continuing a call. You will never be automatically charged.
b. Fraudulent chargebacks, the act of disputing a legitimate transaction with the intent to receive the service for free, is illegal. For any chargeback requests made, we have the right to investigate and dispute any claims. Furthermore, additional course of action could include ban, termination, or legal action to recover lost funds.
c. If you believe an unauthorized transaction has been made, we ask that you immediately reach out to us at support@moshimoshiapp.com.
XV. Shipping Policy
a. Delivery Method: As a digital entertainment service, we do not ship physical products. All services are delivered electronically via our website or other digital platforms.
b. Delivery Timeframe: Services will be delivered promptly upon purchase, unless otherwise specified at the time of purchase. If there are any delays in delivery, we will notify you via email or other contact information provided at the time of purchase.
c. Access: Upon completion of your purchase or subscription, you will receive access to the purchased services through your account on our website. If you encounter any difficulties accessing your services, please contact our customer support team for assistance.
XVI. Complaints
The complaints process shall include provisions for reporting content that may potentially violate legal standards or other established guidelines. All complaints submitted will be subject to review and resolution within a period not exceeding seven business days. Additionally, the process shall provide transparency by outlining the steps involved in the review and appeals process for any decisions rendered. Furthermore, the potential outcomes of investigations or reviews shall be clearly communicated to the relevant parties involved.
If you would like to file a complaint, please contact our company complaints department via email: complaints@moshimoshiapp.com.
XVII. Content Management Policy & Procedures
As a part of our commitment to providing a safe and compliant platform, we have established the following Content Management Policy & Procedures. These guidelines apply to all users and content providers. Failure to adhere to these guidelines may result in account suspension, content removal, or other penalties as deemed necessary by our team.
a. Consent. We provide adult-oriented services, specifically in the form of erotic audio recordings, erotic images, and other related materials ("Content") through live or pre-recorded erotic conversations or while browsing our platform. All “Content” must have explicit consent from all parties involved.
b. Age and Identity Verification. To ensure compliance with legal requirements, we mandate that all persons depicted in the “Content” are verified adults and have been verified by one of the following methods:
- • Run identity check on a third-party service known as Yoti. The Content Provider can use the Yoti platform to complete the age verification and identity check.
- • Alternatively, the Content Provider can video conference with a representative of Miamii Entertainment LLC to verify their age and identity through an ID and face match check.
c. Content Review. All “Content” is subject to undergo a review process to ensure it meets our quality and compliance standards. This includes checking for adherence to legal, ethical, and platform-specific guidelines.
d. Uploading and Downloading. Our service supports uploading of “Content”. Our service does not support the downloading of any “Content”.
e. Real-Time Platform Monitoring. We use software and human oversight to monitor activities on our platform. We promptly take action against activities that are prohibited (listed in Section VI) and illegal, which may include terminating accounts or initiating legal action. We are committed to making a continuous effort to improve this process. If you wish to report an event that you believe is prohibited and illegal or offer us feedback on how we monitor, please contact us at compliance@moshimoshiapp.com.
f. Marketing. Any marketing content must adhere to our ethical standards and legal requirements. This includes avoiding false advertising, respecting user privacy, and complying with applicable regulations.
g. Monitoring and Identifying Human Trafficking/Abuse. We are dedicated to preventing and halting human trafficking, abuse, and other illicit activities on our platform. Our team is trained to identify indicators of human trafficking and abuse, such as coercion, exploitation, and non-consensual behavior. We are committed to making a continuous effort to improve this process. If you wish to report any suspicious activities on human trafficking, abuse, or illicit activities on our platform or offer us feedback on how we can improve preventing these types of activities, please contact us at compliance@moshimoshiapp.com.
h. Illegal or Otherwise Violating Standards. “Content” that violates legal standards or our policies will be removed, including possible account termination and legal action.
XVIII. Appeals
If you are depicted in any content and would like to appeal removal of such content, please notify us by sending an email: appeals@moshimoshiapp.com. If there should be a disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral body.
XIX. Contact
Moshi Moshi is operated by Miamii Entertainment LLC. Our office address is in 6585 Center St, Joshua Tree, CA, USA. Our number is 323.546.5365.